Shipping Policy

Processing Time

All orders are processed within 1-3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Times

We offer the following shipping options:

• Standard Shipping: 5-7 business days, $4.99 for orders under $50 (Free for orders over $50)
• Express Shipping: 2-3 business days, $9.99
• Overnight Shipping: Next business day, $19.99 (orders must be placed before 1 PM EST)

International Shipping

We currently ship to the following countries:

• Canada (5-10 business days)
• United Kingdom (7-14 business days)
• Australia (10-15 business days)
• European Union (7-14 business days)

International shipping rates are calculated at checkout based on destination and package weight.

Tracking Information

Once your order ships, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to update in the carrier's system.

Shipping Delays

Please note that shipping may be delayed during peak holiday seasons or due to unforeseen circumstances such as extreme weather events or carrier delays. We appreciate your understanding.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lumineotech.com. Please note that returns will need to be sent to the following address: 11, Jalan Putra 2/26, Bandar IOI Segamat, 85000 Segamat, Johor, Malaysia. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@lumineotech.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lumineotech.com.