🛡️ Warranty & Returns

30-Day Money-Back Guarantee

Not satisfied? We'll refund your full purchase within 30 days—no questions asked. If the product doesn't meet your expectations, simply contact us to start the return process.

12-Month Warranty Coverage

All products come with a manufacturer-backed 12-month warranty covering:

Manufacturing defects (faulty components, build issues)
Performance failures (stops working as intended)
Quality issues (premature wear, material defects)

Not covered: Accidental damage, misuse, normal wear and tear, water damage (unless waterproof rated)

How to Return or Claim Warranty

Step 1: Contact us at support@lumineotech.com with your order number and issue descriptionStep 2: We'll assess and provide a return shipping label (free)Step 3: Ship the product back to usStep 4: Once received and verified, we'll process your refund or replacement within 5–7 business days

Return Shipping: Completely free—we cover all costsRefund Timeline: 5–7 business days after we receive and inspect your returnReplacement Option: Prefer a replacement instead? We'll send a new unit immediately

Lifetime Customer Support

Even after your warranty expires, we're here to help with troubleshooting, setup questions, and technical guidance—completely free.

📦Shipping & Delivery

🚚 Free Express Shipping

Completely free express shipping to all our markets. No hidden fees, no minimum purchase required.

📅 Delivery Timelines by Region

Region	Delivery Time	Tracking
USA & Canada	5–10 business days	✓ Full tracking
UK & Europe	7–14 business days	✓ Full tracking
Malaysia	2–5 business days	✓ Full tracking
Australia	8–12 business days	✓ Full tracking
Singapore	3–7 business days	✓ Full tracking
Indonesia	5–10 business days	✓ Full tracking
Thailand	5–10 business days	✓ Full tracking
Brunei	7–12 business days	✓ Full tracking

📌 Timelines are estimates from dispatch date. Delays may occur during peak seasons or due to customs clearance.

🔍 Track Your Order

Once your order ships, you'll receive a tracking number via email within 24 hours. Use it to monitor your package in real-time on the carrier's website.

📦 What's Included in Your Package

✓ Your product (securely packaged)
✓ User manual & setup guide
✓ Warranty card
✓ All accessories listed in the product description
✓ Gift box (for select items)

🌍 Customs & Import Duties

For international orders:

We handle all customs documentation
You may be responsible for import duties/taxes depending on your country (calculated at delivery)
Our fulfillment partners work to minimize delays

✉️ Shipping Address Requirements

Use a valid residential or business address
Include a phone number for carrier contact
Avoid PO boxes (carriers cannot deliver there)
Double-check spelling and zip codes

⚡ Need Your Order Faster?

💬Customer Support

📞 How to Reach Us

We're here to help with setup, troubleshooting, returns, or any questions!

📧 Email
support@lumineotech.com
Response within 1 hour (Mon-Fri, 9:30 AM - 6:00 PM MYT)

💬 Live Chat
Available on our website (bottom right corner)
Instant responses during business hours

📱 WhatsApp
+60-11 6152 5762
Mon-Fri, 9:30 AM - 6:00 PM MYT

🕐 Support Hours

Malaysia Time (MYT, UTC+8):

Monday - Friday: 9:30 AM - 6:00 PM (1-hour response time)
Saturday - Sunday: Limited support (email only, 24-hour response)
Public Holidays: Email support available (24-48 hour response)

🌐 Self-Service Resources

Get instant answers 24/7:

Setup Guides: lumineotech.com/setup
Troubleshooting: lumineotech.com/help
User Manuals: lumineotech.com/manuals
Video Tutorials: YouTube.com/Lumineotech
FAQ: lumineotech.com/faq

🎯 What We Can Help With

✅ Product setup and installation assistance
✅ Troubleshooting technical issues
✅ Returns, exchanges, and warranty claims
✅ Order tracking and shipping questions
✅ Product recommendations and compatibility
✅ Billing and payment inquiries
✅ Pre-sale questions and product comparisons

⚡ Average Response Times

Live Chat	Instant (during business hours)
Email (Mon-Fri)	Under 1

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